The incident and emergency management industry is broadly classified by vertical into
Banking, Financial Services, and Insurance (BFSI), energy and utilities,
manufacturing, healthcare and life sciences, government and defense, aviation,
hospitality, transport and logistics, telecom and IT, and others. The
government and defense sector commands the major market share and telecom and
IT is the fastest growing vertical in this market as it is considered an
important element in the economic and social growth of a country. The loss of
data and valuable information can severely hamper the operations of the telecom
industry. Thus, there is huge need for protection of these data and
information.
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In the current scenario, the incident
and emergency management industry is expanding, as the number of incidents has
increased across the globe. Furthermore, there is heavy competition in the
various segments of this market, which requires high-end and flawless
technology support. These businesses maintain a high level of competence
through constant collaborations and mergers & acquisitions of small
companies to expand their business and retain market position.
Technologies, such as xMatters, AtHoc
Suite, VMS, SPC intruder detection system, real-time information, and others,
are enriching the market among various verticals. Though these technologies are
still in the emerging phase, they are expected to grow at a rapid rate in the
coming years. Companies, such as Siemens, Guardly, Honeywell, xMatters, Rapid7,
Lockheed Martin, Rockwell Collins, and many more, provide various incident and
emergency management solutions.
Satellite phone
commands the major share of the incident and emergency management communication
tools and devices. These are the most trusted communication modes as these
phones are directly linked to satellites and provide seamless connectivity for
voice and data transfers. Satellite communication is highly survivable,
self-sufficient, and independent of terrestrial infrastructure.
An incident is an event that could lead to loss of,
or disruption to, an organization's operations, services or functions. Incident
management (IcM) is a term describing the activities of an organization to
identify, analyze, and correct hazards to prevent a future re-occurrence. These
incidents within a structured organization are normally dealt with by either an
incident response team (IRT), an incident management team (IMT), or Incident
Command System (ICS). Without effective incident management, an incident can
disrupt business operations, information security, IT systems, employees,
customers, or other vital business functions
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